Looking to own Schmancy products in your country? Just fill up the form below and our team will get in touch with you with the product and shipping costs, along with payment options.

INTERNATIONAL SHIPPING POLICY

international shipping

  1. Schmancy partners with FedEx and DHL to provide shipping to our valued international customers.
  2. International shipping rates are calculated based on weight of the total order. Please fill out the form above to provide you with the shipping rates for your order.
  3. Packages will be delivered in 3 - 12 business days (Monday – Friday). Weekend delivery is not available

CUSTOMS, DUTIES & TAXES:

  1. International shipping rates cover shipping charges only. Please note that duties, taxes and carrier brokerage fees are not included in your order and shipping amount. Duties and taxes may be due to the parcel carrier upon delivery. These fees will be assessed by the parcel carrier, and must be paid by the order recipient.
  2. Customs policies vary widely from country to country; please contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
  3. Customs offices in some countries require the recipient (importer of record) to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.
  4. We cannot ship to international PO Boxes. All international orders require a verifiable physical shipping address and we are unable able to ship through alternate couriers at this time.

Returns and refunds on international orders

  1. At present, we will not accept any returns or exchanges on international orders, due to the high shipping costs involved. If you still wish to exchange or return an order, all associated costs including return customs, duties and taxes will have to be borne by you.
  2. If we made an error in sending you a product, we will have the correct product sent out to you, at no extra costs.
  3. In case of damanged products, where the damaged products received are less than 30% of the total order, we will refund the difference amount or can adjust the amount with your next order. We will not be resending any small parcels again.

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